Refund Policy

The explanations and information provided on this page are only general and high level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and assist you in the creation of your own Refund Policy.

Refund Policy: the basics

A Refund Policy is a legally binding document meant to establish the relationship between a business and its customers regarding how and if a refund will be provided. Online businesses selling products are sometimes required, depending on local laws and regulations, to present their return and refund policies.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses the timeframe for asking for a refund; whether the refund will be full or partial; and the conditions under which a customer will receive a refund.